Frequently Asked Questions

Get your questions answered here!

When will my stair materials ship?

Many, but not all red oak and poplar stair materials ship within 24 hours.  We are attempting to stock some products in hard maple, cherry and alder.  Products manufactured out of other woods are made to order and can take as long as 3 weeks in some instances.  When you are in a time crunch, please call or email us to check on the current lead time before you place your order.

What is your return policy?

Wood products cannot be returned.  Please don’t order more than you need!

Metal spindles can be returned with a 25% restocking fee.  The purchaser must pay the return shipping.  Please contact us for a Return Authorization Number and the correct address to ship to.  Please note: All returned metal products must be in unopened boxes.